Frequently Asked Questions
Question: Does all the vintage china match?
Answer: This is the most common question we get asked. All our cups will match their saucers but the rest will be set out as a mis-matched collection to give an eclectic look. This provides an amazing look with vibrant colours and varying patterns. Let us know if you would like to see more photos of table settings we have created, or take a look through our gallery by clicking here
Question: Can we clean the vintage china ourselves?
Answer: Due to the crockery being fine bone china it is therefore unsuitable for the dishwasher. We prefer to hand-wash the items ourselves to preserve the delicate designs and also to ensure they are sparkling clean and perfectly wrapped for our next customer to enjoy.
Question: What is included in the styling service?
Answer: This really depends on your requirements. The main service will include dressing the tables according to your style, laying out the vintage china, personalising place settings, and placing your flowers. For an additional fee, we can arrange other aspects of your venue according to your requirements. In essence, we will ensure your venue is dressed the way you desire without you having to lift a finger!
Question: What happens if we break an item of vintage china?
Answer: Obviously, accidents do happen! We will take a damage deposit cheque 50% of the subtotal order amount (excluding surcharges etc) or £100 (whichever is greater). Assuming nothing has been damaged or missing, we will return the deposit in full. Otherwise, we will inform you and return the deposit minus the damage charges. We supply a full list of damage charges with our terms and conditions.
Question: Can we collect/return our order ourselves?
Answer: You are welcome to collect and return your order to our base in East Grinstead, Surrey at no cost. If you select our delivery service, a delivery fee will be charged for all locations over 10 miles from East Grinstead. The delivery fee is calculated on 0.45p/mile plus congestion or toll fees if applicable.